Privacy Policy

Last updated: August 17, 2026

This Privacy Policy describes how House of Sugandh ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store or otherwise communicate with us (collectively, the "Services").By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website and update the "Last updated" date above.

2. How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information about you from various sources depending on how you interact with us.Information We Collect Directly from You

• Information that you directly submit to us through our website or customer support channels includes

• Contact Details: Your name, shipping address, billing address, phone number, and email address.

• Order Information: Items purchased, payment confirmation, delivery preferences, and billing/shipping details.

• Account Information: Username, password, security details, and account preferences (if you register an account).
  

Customer Support Information: Correspondence, photos of delivered items (e.g., in damaged product claims), and messages you send to us via email or contact forms.

Information We Collect Automatically (Usage Data)

When you visit or interact with our site, we may automatically collect certain technical information via cookies, tracking pixels, and web beacons ("Cookies"). This includes

• Device type, browser type, and operating system.

• IP address, time zone, and approximate geolocation.

• Pages viewed, products searched for, referral URLs, and interactions with our store.

Information Obtained from Third Parties

We may receive information about you from third-party service providers who assist our operations, including:

• E-Commerce & Payment Processors: Payment portals and e-commerce platforms that process transactions securely on our behalf

• Logistics & Delivery Partners: Courier services that handle order fulfillment and shipment tracking.

• Analytics & Advertising Partners: Tracking tools that help us analyze user behavior and run relevant marketing campaigns.

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

Order Fulfillment: To process transactions, organize shipping, manage claims (returns/exchanges per our policy), and send order updates.

Customer Support: To respond to queries, handle claims regarding damaged or incorrect items, and resolve issues.

Marketing & Promotions: To send promotional updates, special offers, and news about our fragrance collection (you may opt out at any time).

Security & Fraud Prevention: To protect our website, detect fraudulent orders, and enforce our Terms of Service.

Website Optimization: To analyze performance and improve overall site functionality and shopping experience.

4. Cookies and Tracking Technologies

We use Cookies to remember your cart, optimize user experience, and analyze site traffic.

Most web browsers accept Cookies automatically, but you can set your browser to reject or delete them. Please note that disabling Cookies may impact certain features of our site, such as keeping items in your cart during checkout.

5. Disclosure of Personal Information

In certain circumstances, we may share your personal information with third parties for business and operational reasons, including:

Service Providers: Logistics providers, IT management partners, customer support tools, and payment gateways.

Marketing & Advertising Partners: Platforms that display tailored advertisements on our behalf.

Legal & Regulatory Requirements: To comply with applicable laws, subpoenas, court orders, or governmental requests, or to protect the rights, property, and safety of House of Sugandh, our customers, or others.

6. Children's Privacy

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request its deletion.

7. Data Security and Retention

We maintain reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse. However, no data transmission over the Internet can be guaranteed as 100% secure.We retain your personal information only as long as necessary to fulfill orders, resolve disputes, maintain tax/accounting records, or comply with legal requirements.

8. Your Rights

Depending on your legal location, you may have the following rights regarding your personal data:

Access / Know: The right to request copies of the personal data we hold about you.

Correction: The right to request that we update or correct inaccurate data.

Deletion: The right to request that we delete your personal data, subject to legal retention obligations.

Opt-Out: The right to unsubscribe from promotional emails using the "Unsubscribe" link at the bottom of our messages.

To exercise any of these rights, please reach out to us at the contact address below.

9. Contact Us

For questions regarding this Privacy Policy, your privacy rights, or data practices, please contact us at:

Email: support@houseofsugandh.com